I love it when people do the right thing. I love it even more when people do the right thing without being asked and in the face of adversity. It’s sad when people have to threaten legal action to get the right thing done. I believe there is something more powerful than our legal system and that is social media. That’s why I’m writing this.
I love taking trips. Our bags were packed and we were ready to go on a “bucket list” trip to Washington DC to run a half marathon and to see our country’s great sites. Hurricane Florence had other ideas for our trip. As we watched the weather, we were prepared to run, rain or shine. And the money we spent on the run specifically stated no refunds would be issued – rain or shine. Forty-eight hours before Florence hit and states of emergency were declared across all the states we were heading to, our race was canceled.
Airports closed, flights were canceled and our hopes of traveling to the area were squelched. Lansdowne Resort in Virginia refunded us 100% of the money paid for our rooms for 4 nights. Groupon offered reimbursements for the money we spent for the tours. The folks at the DIVA run offered us options to at get something for the money we spent on the race that could not happen, in spite of their policy of no refunds rain or shine. Lansdowne Resort, Groupon and those at the DIVA run did the right thing in the face of adversity.
Now for the people who didn’t do the right thing and where I’m counting on social media to help spread the word. Before we made our reservation at TM luxury suites International in Washington DC through booking.com, we looked at all the reviews and they seemed really great. I guess it’s easy to write a great review when no adversity strikes. Enter Florence.
It has now been over a month since our bucket list trip got canceled and booking.com and TM luxury suites are still refusing to reimburse us the almost$500 for two nights at this place. Booking.com, after multiple calls and e-mails and we provided evidence of all the cancelation documents and proof of the charges, offered $120…IF I charged them them amount of time I spent on hold with them at my working hours rate, it still doesn’t even come close to being the right thing.
We’ve sent countless emails and had hours and hours of conversations at booking.com and with Sara, the manager at TM luxury suites. Sara is even refusing to refund the $99 cleaning fee for a place that we never even set foot in!! Booking.com doesn’t want to budge because TM luxury suites has a policy about their refunds. I understand all that, sort of, but again, I think about the people who did the right thing in this adverse circumstance AND in spite of their policies and refunded a hundred percent of our money.
$500 may not seem a lot, and it really isn’t when you see everything that people are going through in that area. And then again, I take a look now at Hurricane Michael. Again, I am amazed at all the people who are doing the right thing and in the face of adversity. And for those who don’t do the right thing, that’s where we need to count on social media to warn us to spend our money in other areas.
Please support places like Lansdowne Resort, Groupon and the DIVA run, (running for those with breast cancer.)
In America,we have the freedom to warn people about those who don’t do the right thing. And we have the ability to focus on those who DO THE RIGHT THING WHEN NO ONE IS LOOKING. And choice of where we spend our hard earned money. Use your dollars and to spend them where people do the right thing.